Terms and Conditions of Sale
Article 1 - Contract
These general terms and conditions apply to all bookings made through our online booking platform, by email, or by phone. They constitute the reservation contract between La Maison Normande and the client for their stay in the guesthouse.
Article 2 - Duration of Stay
The reservation contract with La Maison Normande is defined for a fixed period (date of arrival - date of departure). The client cannot claim the right to stay beyond the agreed period under any circumstances.
Article 3 - Pricing
The displayed rates are net prices per night, including breakfast and excluding tourist tax. Rates vary by season and room size. Any changes or implementation of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the time of invoicing.
The following additional services are not included in the room rate:
Laundry service
Shuttle service
Meals
For more information on these additional services, please contact us.
Tourist tax is €0.88 per person per night and is added to the room rate. The tourist tax applies to all guests over 18 years of age.
Article 4 - Booking
By making a booking, the client acknowledges the nature, purpose, and booking conditions of the services available on the website, as well as any necessary and/or additional information to make the reservation with full knowledge. The choice of services and their suitability to the client's needs is the sole responsibility of the client, which means that La Maison Normande cannot be held liable in this respect.
The reservation is validated upon payment of a deposit, which is set at 40% of the total stay cost. The deposit must be paid within 7 days following the booking. If the deposit is not received within 7 days, the room will be made available for rebooking, and the reservation will be cancelled. Payment of the deposit constitutes full and unconditional acceptance of these general terms and conditions of sale.
Full payment for the stay is required for any booking made less than 7 days prior to the arrival date.
Article 5 - Booking Confirmation
Our reservation platform confirms receipt of the reservation by sending an email. This email summarises the contractual offer (dates booked, services reserved, prices, terms and conditions accepted by the client related to the chosen rate and the address of the establishment.
Article 6 - Cancellation or Modification
Any change in the reservation, dates, or rooms is only possible with the written consent of La Maison Normande. Changes may incur additional charges and will subject to room availability for the new dates requested.
The client is informed that, in case of cancellation before the start of the stay, penalties will apply as follows:
More than 30 days before arrival, 100% of the deposit will be refunded.
Less than 30 days before the arrival, 50% of the deposit will be refunded.
Less than 15 days before the arrival, the full deposit is retained.
Less than 48 hours before the arrival date, the full amount of the stay is due.
All reservations are nominative and cannot be transferred to a third party, whether free of charge or not.
For long stays of five nights or more, the full amount must be paid 7 days before arrival.
In case of an early departure, the full amount of the reservation remains due. No discout or refund will be given.
In case of force majeure, La Maison Normande may cancel a stay, and any payments made will be refunded as soon as possible. The client will be informed by phone, SMS, email and letter.
Article 7 - No-Show
In case of a no-show, the full amount of the reservation is due.
Article 8 - Cancellation Insurance
Cancellation insurance is not included in the prices. We strongly recommend that you take out such insurance.
Article 9 - Accommodation Capacity
The number of guest must not exceed the maximum room capacity. We regret that we cannot accept bookings for young children under 10 years old. Non-compliance may result in refusal of access to the room without prior written consent and no refund will be given.
External visitors (parents, children, friends of the resident guests) are not allowed on the premises. In addition, the client also agrees not to organise any events on the premises.
Article 10 - Animals
Animals, except assistance dogs, are not allowed on the premises. Non-compliance may result in refusal of access to the room without prior written consent and no refund will be given.
Article 11 - Timetables
Check-in is between 4:30 pm and 7:00 pm (room availability and key handover). If arriving late, the client must inform La Maison Normande by phone, SMS, or email. Check-out is by 10:30 am at the latest. Additionnal charges may apply for early check-in or late check-out. Please contact us for further details.
Breakfast is served between 8:00 am and 9:30 am in the dining room.
Table d’hôtes is served at 12:30 pm for lunch and 7:30 pm for dinner.
Article 12 - Luggage Storage
If you arrive early, you may store your luggage with us until your room is ready. We can also store your luggage on the day of departure so that you can continue to enjoy the area.
Article 13 - Parking
Due to the narrow width of the property gate (2.2 metres), guests are strongly advised to park in the free village car park on the Rue de la Cure in front of the house. If parking on the property, the guest is solely responsible for any damage caused to their vehicle during the stay. The guest must not block other vehicles.
Article 14 - Room Modification
We may need to change the room originally reserved for service or safety reasons. In this case, if the service provided is of a lower standard than originally booked, La Maison Normande agrees to refund the difference in price. If the service provided is of a higher standard, no additional charge will apply. The guest will not be entitled to any further compensation.
If the guest wishes to change rooms during their stay, additional charges may apply, subject to the availability of other rooms.
Article 15 - Payment
The balance, tourist tax, and any services consumed during the stay must be paid on the day of departure. An invoice detailing the stay (the accommodation price, any additional services, and tourist tax rate) can be provided on request,.
La Maison Normande accepts payment by credit card, bank transfer and cash.
Article 16 - Gift voucher
Gift vouchers are nominative. Prices vary depending on the season and the services included. They must be paid in advance and are neither exchangeable nor refundable.
Article 17 - Consumption of Services
We value guests who behave responsibly towards themselves, other guests, and the property. We ask our guests to take care of their room and its facilities, as well as to respect the safety and hygiene rules.
La Maison Normande has an internal rules document, and the guest agrees to abide by these rules. In the event of any breach of the house rules, we will be obliged to ask the guest to leave the property without any refund.
Article 18 - Use of the Premises
In order to ensure the tranquility of the premises and the comfort of other guests at La Maison Normande, a certain 'art of living' is required of all. We kindly ask guests to respect silence between 10:00 pm and 8:00 am.
Smoking and vaping are prohibited both in the rooms and in the common areas (including the balconies). Ashtrays are available in the entrance hall.
Eating and drinking is not allowed in the rooms, but is available in the dining room. Alcoholic beverages from outside may not be brought in unless special permission is obtained.
Rooms must be left in perfect condition at the end of the stay. Any damage must be reported immediately. Financial compensation may be required. Lost keys will incur a charge of €25 per key.
We decline all responsibility in case of loss, theft, and/or damage to property and/or injury to persons on the premises, regardless of the cause.
For safety reasons, it is strictly forbidden:
To use open flames, such as matches, candles, tea lights, or sparklers in our premises.
To charge electric vehicles, as our electrical installation is not suitable.
Article 19 - Use of WiFi
Free Wi-Fi is available throughout the house. The client agrees to use this internet access in a fair and reasonable manner. The internet access provided is for general use, such as web browsing, email, social media, and streaming light video, music, and media. It is not suitable for multimedia streaming, online gaming, or large downloads. Accessing illegal activities or using our network for illegal purposes is not permitted and will be reported to the authorities.
Article 20 - Responsibility
The photographs and illustrations shown on our website are for illustrative purposes only. Although every effort is made to ensure that the photographs, graphics, and text reproduced to illustrate the property provide as accurate a preview as possible of the services offered, variations may occur between the time of booking and the day the service is provided. La Maison Normande cannot be held responsible for any discrepancies.
Article 21 - Claims
Any claims relating to the non-performance or improper performance of the reserved services must be made in writing within eight days of your departure.
Article 22 - Resolution of disputes
These terms and conditions of sale are governed by French law. The Court of Aurillac has exclusive jurisdiction. However, prior to legal action, disputes should be resolved amicably through an alternative dispute resolution method as per the decree of 11 december 2019.